If you are not completely satisfied with your purchase from Shades of Time, we are happy to provide a full refund or exchange within 28 days assuming that the goods are in a perfect and saleable condition with original product packaging and instructions where appropriate (Please note that due to hygiene reasons we are unable to refund or exchange earrings).
Cash refunds are not applicable for Sale or Clearance items. A credit note will be issued instead.Print a returns from
The parcel and its contents are your responsibility until they are received at our distribution centre.
Please note, we cannot refund any shipping on orders nor any shipping charges on returned goods.
Shades of Time is not responsible for returned goods being lost or damaged in transit.