CLEANING & CARE INSTRUCTIONS
Warm soapy water is the simplest way to keep your gemstone gleaming clean although make sure that you avoid temperatures that are too hot when caring for your stone. Be sure to rinse it with fresh cool water to remove the soapy residue and dry thoroughly with something soft. Avoid spraying perfumes directly onto your jewellery.
*99% of orders are delivered the next working day. However, this is not a guaranteed service. We will despatch as normal but once it leaves our warehouse and is in Royal Mail's possession - it is beyond our control. We will not in this instance be able to refund any delivery charges if your item is delivered outside of the timeframe.
Delivery times for some items including Hot Diamonds, Emozioni, Maserati, TW Steel and Baume & Mercier are 4-7 days (unless stated otherwise) but can take up to 12 days due to some stock coming from Europe. Ti Sento delivery times are up to 21 days. Please check for delivery times for each item on the checkout page.
US, European & Worldwide Delivery
Orders arrive within 5-12 working days, but can take up to 30 days in some areas.
Please allow up to 10 working days after the scheduled delivery time for items to arrive and before notifying us of a non-delivery.
On ocassion, it is possible for shipments to be delayed by a few days whilst they make way through the postal system. Once a shipment leaves our warehouse, we are at the mercy of the courier. Priority orders have tracking visibility and so we can often see where these shipments are. Standard deliveries have no tracking information and so there is no visibility once it leaves our warehouse.
If you order has not arrived after 10 working days after the exptected delivery date, we can open a case with the courier to locate the shipment. After this time, we would work with you to resolve the issue, either by sending out another shipment or refunding your order.
Any item purchased from 25th November 2021 may now be returned for either an exchange or full refund up until 14th January 2022. Standard terms apply. For full details see our returns policy