If you are not completely satisfied with your purchase from Shades of Time, we are happy to provide a full refund or exchange within 28 days assuming that the goods are in a perfect and saleable condition with original product packaging and instructions where appropriate (Please note that due to hygiene reasons we are unable to refund or exchange earrings).

To receive a full refund or to arrange an exchange please email enquiries@shadesoftime.co.uk or call +44 1534 871500

You must return the goods to the address below:

Shades of Time Returns
Studio 29
4 Wharf Street
St. Helier
Jersey
JE2 3NR

If returning by post, the parcel and its contents are your responsibility until they are received at our distribution centre so we recommend using a registered postal service and retaining the proof of postage. Shades of Time is not responsible for returned goods being lost or damaged in transit.



We pride ourselves in customer service and the quality of products we sell. Currently we hold a 4.9 out of 5 Star Review average at Review Centre. For more information about any of our products, delivery options or returns please call us on +44 1534 871500 or email enquiries@shadesoftime.co.uk


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