If you are not completely satisfied with your purchase from Shades of Time, we are happy to provide a full refund or exchange assuming that the goods are in a perfect and saleable condition with original product packaging and instructions where appropriate (Please note that due to hygiene reasons we are unable to refund or exchange earrings).

To receive a full refund (excl any delivery charges) you must return the goods to us within 14 days of receiving the items to the address below:

Shades of Time Returns
Caledonia House 8
Caledonia Place
St Helier
Jersey, Channel Islands
JE2 3NG

If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected. If returning by post, the parcel and its contents are your responsibility until they are received at our distribution centre. The cost of returning the goods (unless damaged or faulty – please see below) is at the consumer’s expense. This does not affect your statutory rights. We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. Shades of Time is not responsible for returned goods being lost or damaged in transit.

Damaged / faulty goods

In the unlikely event that your order arrives damaged, please email info@shadesoftime.co.uk or call +44 1534 871500. We will then arrange for a collection of the goods (or arrange for you to return the goods at our cost) and organize a replacement to be sent out to you at the earliest opportunity.

We hope that you are delighted with your purchase from Shades of Time However, if you would like to return any items or your purchase is unsuitable we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resalable condition. To receive a refund you must return the goods to us within 14 days of delivery of the goods.